Privacy Policy

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for our services or create an account
• Fill out a contact form or request a demo
• Subscribe to our newsletter or download resources
• Participate in surveys or provide feedback

This information may include:

• Name and professional title
• Email address and phone number
• Facility name and address
• Professional credentials and licensure information

Protected Health Information (PHI)

In the course of providing remote physician supervision services, we may access or receive Protected Health Information as defined under HIPAA. Our handling of PHI is governed by our HIPAA Compliance Policy and Business Associate Agreements with our clients.

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• IP address and browser type
• Operating system and device information
• Pages visited and time spent on pages
• Referring website addresses

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide remote physician supervision services and maintain our platform
• Communication: To respond to your inquiries, send service updates, and provide customer support
• Compliance: To meet legal and regulatory requirements, including HIPAA, CMS, and state licensing requirements
• Improvement: To analyze usage patterns and improve our services and website
• Marketing: To send promotional materials (with your consent) about our services and industry updates

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following situations:

• Service Providers: With trusted third parties who assist us in operating our website and services, subject to confidentiality agreements
• Legal Requirements: When required by law, court order, or governmental authority
• Business Transfers: In connection with a merger, acquisition, or sale of company assets
• Protection: To protect our rights, privacy, safety, or property, and that of our users

4. Data Security

We implement appropriate technical and organizational security measures to protect your information, including:

• End-to-end encryption for all data transmission
• Secure data storage with access controls
• Regular security audits and vulnerability assessments
• Employee training on data protection and HIPAA compliance

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. For medical supervision records, we comply with applicable state and federal retention requirements.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to legal retention requirements
• Opt-Out: Unsubscribe from marketing communications at any time

To exercise these rights, please contact us at privacy@totalreliefmd.com.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. You can set your browser to refuse cookies or alert you when cookies are being sent. However, some parts of our website may not function properly without cookies.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date." Your continued use of our services after such changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at: